FAQs

Registration

How do I register?

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Q. Are there any charges for registration?

A. No. Registration on rationatmydoor.com is absolutely free.

Q. Do I have to necessarily register to shop on website?

A. You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Account Related

What is My Account?

My Account is the section you reach after you log in at ratinatmydoor.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

Payment

What are the modes of payment?

You can pay for your order on bigbasket.com using the following modes of payment:a. Cash on delivery. Credit and debit cards (VISA / Mastercard / Rupay)
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulisations.

Is it safe to use my credit/ debit card on rationatmydoor?

Yes it is absolutely safe to use your card on rationatmydoor.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your rationatmydoor account.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

Rs. 1000/-

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 9 am to 9 pm. They can be reached at 7696006060 or via email at info@rationatmydoor.com
How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with rationatmydoor. Do write to us at info@rationatmydoor.com case of positive or negative feedback.

Return & Refund

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Return Policy – Time Limits:

  1. Perishable goods: Within 48 hours from the delivery date
  2. Other goods : Within 7 days from the delivery date.
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