Terms and conditions

About-us

Welcome to RationatMyDoor.com We are the No.1 and only low Price Online Grocery store in Amritsar.
We support our beloved customers to save their precious time and money. We take the orders online and deliver the best quality goods at the customers’ doorsteps in time.
RationatMyDoor.com delivers the best quality groceries available to you. RationatMydoor.com reconnects you with the range of groceries, fruits & vegetables, home care products and personal care products.
We are here to gain your trust and serve you with best quality products/service at our end.

Terms & Conditions

Personal Information

U K Enterprises is the licensed owner of the brand rationatmydoor.com and the website rationatmydoor.com (”The Site”). we respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by U K enterprises on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by IRCPL in the manner provided in this Privacy Policy.
Services overview
As part of the registration process on the Site, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited
License & Site access
We grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of us. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of U K enterprises. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or trademarks without the express written consent of U K enterprises. Any unauthorized use terminates the permission or license granted.

Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service ([email protected])
Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Cancellation by Site / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

• That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred for redelivery shall be claimed from you.
• That you will use the services provided by the Site, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
• You will provide authentic and true information in all instances where such information is requested of you. we reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
• That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
• That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
• That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You may not use the Site for any of the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
• Gaining unauthorized access to other computer systems.
• Interfering with any other person’s use or enjoyment of the Site.
• Breaching any applicable laws;
• Interfering or disrupting networks or web sites connected to the Site.
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Modification of Terms & Conditions of Service

U K Enetrprises may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Amritsar shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by U K enterprises and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Amritsar. The Distt Court, Amritsar alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of U K enterprises.

Copyright & Trademark

Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to u k enterprises. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of u k enterprises. You may not modify, distribute or re-post anything on this website for any purpose.
All other marks are the property of their respective companies.

PRIVACY POLICY

Personal Information

U K Enterprises is the licensed owner of the brand rationatmydoor.com and the website rationatmydoor.com (”The Site”). we respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by U K enterprises on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by IRCPL in the manner provided in this Privacy Policy.

What information is, or may be, collected form you?

As part of the registration process on the Site, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we Collect the Information ?

We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. We are not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

How is information used ?

We will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. we will use this information to preserve transaction history as governed by existing law or policy. we may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. we will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites.

With whom your information will be shared

We will not use your financial information for any purpose other than to complete a transaction with you. we does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In addition we may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

How can you correct inaccuracies in the information ?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: [email protected]

Policy updates

U k enterprises reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

U K Enterprises,
Guru Ram Das Market, Dal MAdni Chowk
Amritsar-143001
Punjab
Tel.: +91 769606060
Email id: [email protected]
FAQs
Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at [email protected] or call us on 7696006060 between 9 am & 9 pm on all days including Sunday to get our immediate help.

Registration

How do I register?

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

• Are there any charges for registration?
• No. Registration on rationatmydoor.com is absolutely free.
• Do I have to necessarily register to shop on website?
• You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Account Related

What is My Account?

My Account is the section you reach after you log in at ratinatmydoor.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

Payment

What are the modes of payment?

You can pay for your order on rationatmydoor.com using the following modes of payment:a. Cash on delivery. Credit and debit cards (VISA / Mastercard / Rupay)
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulisations.

Is it safe to use my credit/ debit card on rationatmydoor?

Yes it is absolutely safe to use your card on rationatmydoor.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your rationatmydoor account.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

Rs. 1000/-

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 9 am to 9 pm. They can be reached at 7696006060 or via email at [email protected]
How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with rationatmydoor. Do write to us at [email protected] case of positive or negative feedback.

Return & Refund

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Return Policy – Time Limits:

1. Perishable goods: Within 48 hours from the delivery date
2. Other goods : Within 7 days from the delivery date.